When purchasers acquire industrial equipment or specialty tools, they will invariably look for reliability, transparency, and responsive customer support. However, blogs, customer testimonial videos, and even forum posts seem to suggest a consistent pattern of doubt and concern around Vevor, as a marketplace that sells machinery, home improvement tools, and more. Because Vevor has a diverse catalog of products at an exceptional price, the inconsistencies and unreliable experience so many users seem to share raise questions with regard to reliability.
Logistics and Delivery Issues
Many of the comments reference cancelled orders, and others reference tracking numbers where no product was ever received. One user even shared their experience of ordering a whiteboard that had to be shipped internationally, and Vevor couldn’t notify the customer until one day before delivery that it had instead returned to sender, after failing to profile their customer until only then. Vevor’s support team didn’t even address or reference the customer’s order; they just issued the user a refund and didn’t offer any additional points of contact within correspondence about their original purchase order. Vevor’s method of handling this order leaves a lot to be desired in terms of how they handle orders in general.
Inferior Product Quality and Safety Issues
Complaints related to products aren’t just an inconvenience. A customer bought a wet cutter, which was delivered with wiring that caused the blade to spin in the wrong direction, which was dangerous. Even worse, the cutter was not grounded, which added even more safety concerns. The customer tried reaching out to Vevor’s team to highlight the safety issues, but they continued to receive automated responses that were repetitive and not helpful. In the end, the customer decided to rewire the device themselves to use it safely.
Used/Previously Damaged Delivery
There have been numerous reviews about Vevor sending used or damaged products to customers, including both winches, to be dropped off at mailboxes. A majority of customers were very dissatisfied and were left to go through a horrible process to return the product that they received, with many delays, and no responsibility taken.
Customer Service is Non-Responsive and Delayed
All reviews seem to have one objective: the comments on Vevor’s customer service are nonexistent. In all instances of customer service – live chat, email, seller online platform , customers have frequently described Vevor customer services as robotic responses, repeat copy-paste responses, and no escalation.
Prolonged Delays, Lack of Urgency
The other comments refer to business customers. One buyer was looking for a secure lock replacement for their commercial drop box – hardly rocket science when it comes to basic customer security. This buyer reported the lock issue promptly, and Vevor chose not to proceed with action until after the Chinese New Year, even though they had several working days left. There is no sense of urgency in these actions, indicating no customer-first priority.
FAQ
1. Is Vevor legit?
Yes, Vevor is a legitimate business; however, many reviews from customers have issues with operational and ethical issues.
2. Does Vevor offer refunds or returns?
In a technical sense, Vevor will enable refunds and returns, but the process is slow and often plagued with delays or incomplete responses.
3. Can I get someone on the phone in Customer Service?
Most users advise that Vevor only responds in email or live chat, and even the email and live chat do not elicit responses.
4. Are Vevor products of good quality?
Some customers mentioned they received items that worked, while others questioned whether it disintegrated or posed a risk to safety.
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