Mostata (mostata.com) presents itself as a designer-inspired fashion brand offering trendy, high-craftsmanship clothing at affordable prices. On the surface, the website looks polished and positions the brand as a competitor to well-known names like Steve Madden, Michael Kors, Ralph Lauren, Farfetch, and Coach. However, real customer feedback paints a very different picture. Mostata has received extremely low ratings online, including a 1-star review on its own profile and a 1.2 “Bad” rating on Trustpilot with over 150 reviews, indicating widespread dissatisfaction and multiple red flags.
Is Mostata a Trustworthy Fashion Brand?
While Mostata markets itself as a boutique-quality brand, the lack of transparency, poor customer reviews, and serious issues with returns raise legitimate concerns. Many customers report that the items they received were not as described, made from low-quality materials, or sized incorrectly. Others mention long shipping delays with no updates and an almost impossible refund process.
Major Customer Complaints About Mostata
1. Poor Quality and Incorrect Sizing
Customers frequently mention that:
- Items appear different from website photos
- Clothing is cheaply made
- Sizing is inconsistent or several sizes smaller
- Fabrics feel low-quality compared to the advertised “designer craftsmanship”
Many buyers were surprised to discover the items were shipped from China, even though the website does not make this clear upfront.
2. Extremely Complicated Return Process
One of the most common frustrations is Mostata’s difficult and confusing return system. According to multiple users:
- Customer service asks for unusual requirements, such as photos of you wearing the clothes
- Refund requests take weeks or months for a response
- Return labels often lead to invalid or non-existent addresses
- Packages get returned to the customer months later
A victim shared that after shipping back their items in August, the package was returned to them in March of the following year, with no refund provided.
3. Linked to Multiple High-Risk Online Stores
Many customers noticed that Mostata shares return labels and customer service patterns with other problematic fashion sites, such as Noracora, suggesting that:
- Several online stores may operate under the same company
- The business uses multiple brand names to appear larger and more trustworthy
This appears to be coordinated under ChicV UK Limited and ChicV International Holding Limited, but both companies disclaim their listed addresses as not return addresses.
Trustpilot Reviews Show Serious Concerns
Trustpilot reviews highlight repeated issues, including:
- Missing orders
- Wrong items are being shipped
- No customer support phone number
- Only generic automated email replies
- No successful refunds
One customer ordered lipsticks and never received anything. Another buyer received completely incorrect items and never got a response after reaching out.
What Mostata Claims About Itself
According to the official website, Mostata provides:
- Boutique quality fashion
- Trend-focused collections
- Products sourced from professional buyers
However, these claims are contradicted by consistent user complaints regarding quality, shipping, and customer support.
FAQs
Q: Is Mostata a legitimate clothing brand?
A: Mostata operates a functional website but has extremely poor customer feedback, making it a high-risk choice.
Q: Does Mostata offer easy returns?
A: No. Customers report long delays, invalid return labels, and denied refunds.
Q: Where does Mostata ship from?
A: Items typically ship from China, though this is not stated clearly on the website.
Q: Should I buy from Mostata?
A: Given the negative reviews and low trust score, choosing a more reliable fashion retailer is safer.
If you believe you’ve been affected by Mostata, feel free to contact us or report a scam through our platform to help others stay informed.
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